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Terms of service


Last updated: [12.05.2025]

Welcome to Elizabeth Rachael. By accessing this website or placing an order with us, you agree to the following terms and conditions. Please read them carefully before purchasing.

1. General Information

  • Products on this website are sold and shipped within the United Kingdom.

  • European and international customers can shop via our Etsy Store

  • All prices are listed in GBP (£) and include VAT, unless stated otherwise.

2. Orders & Payment

  • Full payment is required at checkout via the payment methods provided.

  • All orders are subject to availability.

  • We reserve the right to cancel any order due to pricing errors, stock discrepancies, or other listing issues.

3. Shipping & Delivery

  • Orders are typically dispatched within 2–4 business days.

  • Made-to-order or print-on-demand items may take up to 7 business days before dispatch.

  • For delivery timeframes, rates, and more, please refer to our Shipping Policy in the footer below

  • For international orders, please use our Etsy store, where different terms apply.

4. Returns & Cancellations

  • You have the right to cancel your order within 14 days of receiving it, followed by a further 14 days to return it.

  • To cancel, email hello@elizabethrachael.com with your order number and reason for return.

  • Customers are responsible for return postage unless the item is faulty.

  • For full details, see our Returns & Refunds policy In the footer below

5. Faulty or Damaged Goods

  • If your item arrives damaged or faulty, please contact us at hello@elizabethrachael.com within 14 days of delivery.

  • We’ll offer a replacement, repair, or refund where appropriate.

  • Faulty items are protected for up to 6 months from the delivery date under UK consumer law.

6. Intellectual Property

All content, product designs, images, and artwork on this site are the property of Elizabeth Rachael and may not be copied, reproduced, or used without written permission.

7. Limitation of Liability

We are not responsible for:

  • Delays or losses caused by third-party delivery services

  • Events beyond our control (e.g. postal strikes, natural disasters, or courier issues)

8. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page and apply to all future orders.

9. Contact

For any questions or concerns about these Terms, please get in touch:
Email: hello@elizabethrachael.com